Amidst a mid 90-degree heat wave, our 20-year-old central air unit decided to quit and the upstairs zone of our house quickly became just as hot as it was outside. In a panic, I reached out to a few HVAC companies, but Ed was the only one to pick up right away. I explained the situation and he walked me through a few quick tests on the phone, and after determining that I had an issue that I couldn’t fix, stopped by within the hour.
What a true professional.
Not only did he walk me through the issue and explain step-by-step the process he was taking to replace my shorted motor, he also explained the parts of the system and how they work. He also took care of a bit of maintenance and helped me discover that one of our filters was in the attic, which was never explained to me upon moving in a couple years ago (our inspector only mentioned the one in the basement, which only controls the first floor zone). He explained the right kind of filters to use and how to prolong the life of our geriatric system and what would be necessary when the time came to replace it.
His price was fair, and his workmanship was spot on. He worked nonstop until the job was done in blistering mid-day heat and was a pleasure to talk to in the process. Not only did he fix our problem, but he followed up the next day with a phone call to make sure everything was still running smoothly.